Holding and resuming a transaction

Holding an Order

You may wish to put an order on hold before you finish processing it. For example, if a customer left her money in the car, you can put the order on hold until she returns.

To hold an order, follow these steps:

1. Press the Hold button, located at the bottom of the ticket.

2. You can overwrite the name of the receipt to easily identify it later (e.g., "Linda's lunch order"). Then press Yes.

Notes: Once an order has been placed on hold, the Hold button will display as Resume. Held transactions are not stored in your database nor are they synchronized with the cloud. We recommend using held transactions for very short periods of time. They are not transferable to other devices on your account. 

Resuming a Held Transaction

When you are ready to finish processing an order that has been put on hold, you can resume the order.

To resume a held order, follow these steps:

1. Press the Resume button.

A list of held orders will display alphabetically.

2. Select the transaction you wish to resume.

The main application screen will appear, displaying the selected order.